Privacy Policy

1.Introduction

pdn99 ("pdn99", "we", "us", "our") is the operator of the online gaming and sports betting platform accessible at pdn99.app. This Privacy Policy ("Policy") sets out how pdn99 collects, processes, stores, and protects personal data provided by or obtained in respect of players, prospective players, and visitors to pdn99.app (collectively, "you", "your").

This Policy applies to all personal data processing activities carried out by pdn99 in connection with the provision of its gaming, sportsbook, casino, and account services to players in Malaysia and other permitted jurisdictions. It is to be read alongside pdn99's Terms & Conditions and Responsible Gaming Policy.

By creating a pdn99 account, accessing pdn99.app, or using any pdn99 service, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of pdn99's services and close your account.

2.Personal Data We Collect

pdn99 collects personal data through several channels, including account registration, deposit and withdrawal transactions, gameplay activity, customer support interactions, and automatic technical collection. The categories of personal data we may collect include:

pdn99 does not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, or health data) unless required by applicable law or regulatory obligation (for example, in connection with responsible gaming assessments).

3.How We Use Your Personal Data

pdn99 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your pdn99 account, including identity verification (KYC) and age verification.
• Service delivery: Processing deposits and withdrawals in MYR, settling bets, awarding bonuses, and delivering all gaming and sportsbook services available on pdn99.app.
• Legal and regulatory compliance: Fulfilling anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming obligations under applicable law and the requirements of pdn99's licensing regulator.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, and prohibited conduct as defined in pdn99's Terms & Conditions.
• Responsible gaming: Monitoring player behaviour to identify potential problem gambling indicators and applying responsible gaming tools where appropriate.
• Communications: Sending account-related notifications, transaction confirmations, security alerts, and, where you have opted in, promotional communications about pdn99 offers.
• Platform improvement: Analysing aggregated and anonymised usage data to improve pdn99's games, features, and user experience for Malaysian players.
• Customer support: Responding to queries, resolving disputes, and maintaining records of support interactions.

4.Legal Basis for Processing

pdn99 processes your personal data on the following legal bases, depending on the purpose of processing:

• Contractual necessity: Processing required to perform the contract between you and pdn99, including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and responsible gaming requirements.
• Legitimate interests: Processing necessary for pdn99's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, including where applicable the sending of direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5.Data Sharing & Disclosure

pdn99 does not sell your personal data to third parties. pdn99 may share your personal data with the following categories of recipients in the circumstances described:

• Payment processors and financial institutions: Banks and e-wallet providers (including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and RHB) to process deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services engaged to verify your identity and comply with regulatory requirements.
• Game providers and platform technology vendors: Licensed game studios and technology partners that supply games or technical infrastructure to pdn99, who process data solely on pdn99's instructions.
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies where pdn99 is legally required to disclose information.
• Professional advisors: Legal, financial, and compliance advisors engaged by pdn99 under obligations of confidentiality.

All third parties with whom pdn99 shares personal data are required to process such data in accordance with applicable data protection laws and pdn99's data processing requirements.

6.Cookies & Tracking Technologies

pdn99.app uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit pdn99.app. The types of cookies pdn99 uses include:

• Essential cookies: Required for the platform to function, including authentication, session management, and security. These cannot be disabled without impairing your use of the platform.
• Functional cookies: Store your preferences such as language settings and display preferences to improve your experience on pdn99.app.
• Analytics cookies: Collect aggregated, anonymised data about how players use pdn99.app to help us understand and improve platform performance. No personally identifiable information is stored in analytics cookies.
• Security cookies: Used to detect fraudulent activity, bot traffic, and other security threats.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of pdn99.app. pdn99 does not use third-party advertising or retargeting cookies.

7.Data Retention

pdn99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, and audit obligations. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulatory requirements.
• Gaming activity data is retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Communications data (live chat transcripts, support emails) is retained for two (2) years unless a dispute requires longer retention.
• Technical data (log files, IP addresses) is retained for a maximum of twelve (12) months unless required for an active security investigation.

When personal data is no longer required, pdn99 securely deletes or anonymises it in accordance with industry-standard data destruction practices.

8.Security Measures

pdn99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pdn99's servers.
• Encryption of sensitive data fields at rest within pdn99's database infrastructure.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Continuous fraud monitoring and anomaly detection on all account and payment activity.
• Regular security audits and penetration testing by independent cybersecurity specialists.
• Incident response procedures to detect, report, and address any personal data breach in a timely manner.

While pdn99 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You also play an important role in account security — please keep your pdn99 login credentials confidential and notify us immediately if you suspect any unauthorised access.

9.Your Data Rights

Subject to applicable data protection laws, you have the following rights in relation to your personal data held by pdn99:

• Right of access: You may request a copy of the personal data pdn99 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where pdn99 no longer has a legal basis to retain it.
• Right to restriction: You may request that pdn99 restrict processing of your data in certain circumstances.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, contact pdn99 support via live chat on pdn99.app or by email at [email protected]. pdn99 will respond to all verifiable requests within thirty (30) days. Note that certain data may be retained where required by law notwithstanding a deletion request.

10.Children's Privacy

pdn99's services are strictly intended for individuals aged 21 and above. pdn99 does not knowingly collect personal data from persons under the age of 21. If pdn99 discovers or is notified that personal data has been collected from a person under 21, pdn99 will immediately suspend the relevant account and delete the associated personal data.

If you believe a person under 21 has registered or is accessing a pdn99 account, please contact us immediately at [email protected] so that we may investigate and take appropriate action.

11.International Data Transfers

pdn99 operates infrastructure that may involve the transfer or storage of personal data outside Malaysia. Where personal data is transferred internationally, pdn99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by applicable data protection laws, including through the use of contractual data protection clauses with receiving parties.

By using pdn99's services, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia where pdn99 or its service providers operate, provided such transfers are made subject to adequate protections.

12.Amendments to This Policy

pdn99 reserves the right to update this Privacy Policy at any time. Material changes will be notified to registered players via email or by prominent notice on pdn99.app not less than seven (7) days before the change takes effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.

Your continued use of pdn99.app after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how pdn99 handles your personal data.

13.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or pdn99's data practices, please contact the pdn99 Data & Privacy team through any of the following channels:

• Live Chat: Available 24/7 on pdn99.app — average response time under 2 minutes.
• Email: [email protected]